Reference

What this legal page covers

This page explains the legal terms behind your account, your wallet records and your contact requests.

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f07 What this legal page covers
CONTACT ROUTES

Where to send legal requests

If you want a written copy of the terms, need help reading a clause, or want to raise a data request, use the contact paths below.

Email Write to our legal inbox if you need a copy of the terms, want a record correction or need help with a consent question. We log the ticket and reply through the same thread.
In-app form Use the form inside your account for requests tied to identity, access or data use. It helps us match the request to the right profile before a human agent reviews it.
Postal mail If you need a paper trail, send a written request to the address listed in the footer. We accept signed letters for retention queries, correction requests and formal notices and file them with the same case record.
RECORD KEEPING

How we handle your records

We treat this policy area as part of account operations, not as filler text. That means we keep the record of your consent choices, access logs, cookie settings and request history together…

Data use

We use account details to run access checks, answer requests and keep the legal record aligned with your profile. The data stays tied to the request purpose and is not moved into unrelated uses.

Cookies

Cookie settings help us remember session state, language choice and the path you used to reach the account. You can clear the browser cache anytime, and we will reapply the saved setting on the next visit.

Account security

We protect legal requests with login checks, ticket verification and limited staff access. If a request looks unusual, we ask for a second match point so the record does not change by mistake.

Retention

We keep records only for the period needed for account operation, dispute handling and legal duties. When that period ends, we remove or anonymise the parts that no longer serve a required purpose.

Change request

If you want a correction, send the updated detail and the reason for the change. We review the request against the active record, then update it where our controls and local law permit.

Contact trail

Every legal case gets a timestamp, a route and a reply record so you can follow the thread later. That trail helps us avoid duplicate work and gives you one place to check the status.

Questions on legal access

These questions cover the parts most people check first: how we use your data, who can ask for changes, what happens if a rule changes and which contact route to use. We keep answers short because the legal text itself carries the detail, but the process is simple: send the request, let us verify the account and we will reply through the same route or the one you choose.

Send a request through support or the in-app form and include the account email or phone number used on the profile. We use that detail to match the record before we share the files that local law allows.

Yes. If your name, contact detail or payment note is wrong, write the correct version and any proof you have. We check the account trail first, then update the record where the law and our controls permit.

If a rule changes, the posted text can be updated to match the new requirement. We keep the earlier version only as long as we need it for audit, then the newer version governs from its posted date.

Only staff who need the record for support, security, compliance or a legal request can view it. Access is logged, and the log keeps the time, task and team so we can trace every action.

We keep data for the period needed to run the account, answer disputes and meet legal duties. After that, we remove or anonymise the parts that are no longer required under our retention rules.

Use the support paths on this page and mention that your request is about legal terms. That helps us route it directly, match the right record and reply in the same thread without delay.

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