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How f07 Handles Your Personal Data

At f07, we are clear about what personal data we collect when you open an account, make a deposit via UPI, Paytm or PhonePe, or contact our support…

Data TransparencyAccount SecurityYour Rights FirstIndia-Region FocusClear Retention Rules
f07 How f07 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Email Our Privacy Team Send a written request to our dedicated privacy address at f07.club. We acknowledge all privacy-related emails within 48 hours and resolve data access or deletion requests within 30 days of receipt.
Live Chat Support Our live chat team is available around the clock, every day of the week. Raise a privacy query through the chat widget and we will escalate it to the correct internal team on your behalf within the same session.
Account Settings Panel Log into your f07 account, navigate to Settings, and find the Privacy section. From there you can download a copy of your stored data or submit a deletion request directly without contacting support at all.
HOW WE PROTECT YOU

Data Handling and Account Security at f07

We treat data protection as an operational responsibility, not a checkbox. Every measure below is active on your account from the moment you register — no additional opt-in needed.

Encrypted Data Storage

All personal data — including your UPI handle or PhonePe number linked to your wallet — is stored with AES-256 encryption at rest. No plain-text financial identifiers sit in our databases at any time.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which lobby areas you visit. You can review and adjust your cookie preferences at any time through the cookie banner on f07.club.

Payment Data Handling

When you deposit via Paytm or UPI, we store only a masked reference token — never the full UPI ID or wallet PIN. The payment provider handles live transaction data under their own regulated security framework.

Data Retention Schedule

We keep your account data for as long as your account remains open, plus the period required by applicable law after closure. Once that period ends, your data is deleted from live systems and purged from backups in the next scheduled cycle.

Your Right to Access and Correct

You can request a full export of the personal data we hold about you at any time. If any detail — your name, registered email or linked payment reference — is wrong, contact us and we will correct it within seven working days.

Who to Contact and How

Our designated Privacy Officer handles all formal data requests. Reach them via the email listed in Account Settings or through live chat. We do not require legal letters for standard access or correction requests — a verified account login is sufficient.

Common Questions About Your Data and Rights

Below we address the questions we receive most often about how f07 handles personal data, what rights you have as an account holder in India, and how to act on those rights quickly.

We collect your name, email address, mobile number, and the payment method identifier you use — for example, the UPI ID or Paytm-linked number. We also log your device type and session timestamps to protect your account from unauthorised access.

We share data only with the payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with service providers who operate under binding data-protection agreements with us. We never sell your data to advertisers or data brokers.

Log into your account, go to Settings, and select 'Download My Data'. Alternatively, email our privacy team directly. We dispatch the data export within 30 days of verifying your identity through your registered account credentials.

Yes. Submit a deletion request through Account Settings or via email. We will delete your data once the retention period required by applicable law has passed. We will confirm in writing when the deletion is complete.

We retain your data for the period mandated by applicable law following account closure. After that window, your records are deleted from live databases and removed from backup systems during the next scheduled purge cycle.

We use essential session cookies and optional analytics cookies. You can accept, reject or customise non-essential cookies via the cookie preference panel that appears when you first visit f07.club, and you can update your choices at any time in your browser settings.

Access to f07 depends on local law and is available where local law permits. Where Indian data-protection regulations impose stricter requirements than our baseline policy, we apply the stricter standard to your account automatically — no extra action is needed from you.